Privacy Policy
Artificial Grass Supply LLC DBA El Paso Artificial Grass Supply
1. Introduction
Artificial Grass Supply LLC, doing business as El Paso Artificial Grass Supply (“Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (“Policy”). This Policy describes the types of information we may collect from you, or that you may provide, when you visit our website (epturf.com), contact us, or use our products and services (collectively, the “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information. By using our Services, you agree to the terms of this Policy. If you do not agree, please do not use our Services.
2. Scope
This Policy applies to information we collect: on our website and through any related pages, forms, or landing pages; through email, text, telephone, and other electronic or written communications between you and the Company; when you request, schedule, or purchase our products or Services; and from third parties, such as our advertising, analytics, and lead-generation partners.
3. Information We Collect
Information you provide to us. Your name, mailing and service address, email address, telephone number(s), project details and preferences, photographs of your property that you share with us, payment and billing information, and any other information you choose to provide when requesting an estimate, scheduling an appointment, communicating with us, or purchasing Services.
Information we collect automatically. When you visit our website, we may automatically collect information about your device and usage, including IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates and times of your visits, through cookies and similar technologies.
Information from third parties. We may receive information about you from lead-generation services, advertising platforms (such as Google and Meta), analytics providers, and other partners, including advertising click identifiers and marketing attribution data.
4. How We Use Your Information
We use the information we collect to: provide, schedule, and perform estimates, installations, and related Services; communicate with you about appointments, projects, quotes, invoices, and your requests, including by phone, email, and text message; process payments and maintain financial and business records; respond to your inquiries and provide customer support; operate, maintain, secure, and improve our website and Services; measure, analyze, and improve our marketing and advertising; detect, prevent, and address fraud, security, or technical issues; and comply with our legal obligations and enforce our agreements.
5. SMS / Text Messaging Program
When you provide your consent (for example, verbally during a booking call), you agree to receive transactional text messages from El Paso Artificial Grass Supply related to your scheduled estimate or service, including appointment confirmations, reminders, scheduling updates, and replies to your questions.
- Message frequency varies based on your appointments; you will typically receive approximately 2–4 messages per scheduled appointment.
- Message and data rates may apply depending on your mobile carrier and plan.
- You may reply HELP for assistance, or STOP at any time to opt out. After you reply STOP, you will receive one confirmation message and no further texts unless you opt in again.
- We do not send marketing or promotional text messages under this program.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to operate and improve our website, remember your preferences, understand site usage, and support our advertising and attribution. You can set your browser to refuse some or all cookies, but parts of our website may not function properly as a result.
7. How We Share Your Information
We may disclose personal information: to our service providers, contractors, and subcontractors who perform services on our behalf (such as scheduling, payment processing, and customer support), subject to the SMS restriction in Section 5; to comply with any court order, law, or legal process, or to respond to lawful government or regulatory requests; to enforce our Terms & Conditions and other agreements; to protect the rights, property, or safety of the Company, our customers, or others; and in connection with any merger, acquisition, financing, or sale of all or a portion of our business. We do not sell your personal information. As stated in Section 5, we do not share mobile opt-in information or text-messaging consent with any third parties for marketing or promotional purposes.
8. Third-Party Links and Services
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.
9. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to provide our Services, to comply with our legal obligations, resolve disputes, and enforce our agreements, after which we securely delete or de-identify it.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
11. Your Privacy Rights
Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information, to opt out of the sale or sharing of personal information (which we do not do), and to opt out of certain processing. To exercise these rights, contact us using the information below; we will respond as required by applicable law and may need to verify your identity. You may opt out of text messages at any time by replying STOP.
12. Children’s Privacy
Our Services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
13. Do Not Track
Our website does not currently respond to browser “Do Not Track” signals.
14. Changes to This Privacy Policy
We may update this Policy from time to time. The “Last Updated” date above reflects the most recent changes. Your continued use of our Services after we post changes constitutes your acceptance of the revised Policy.
15. Contact Us
Artificial Grass Supply LLC DBA El Paso Artificial Grass Supply
Phone: 915-336-3337 · Email: info@epturf.com · Website: · Website: